Click on one of the headings below to see the drop down of FAQ’S for that topic.
How do I apply for a place?
You need to register your children via kidschoice.magicbooking.co.uk. Once registered you can then book a place if there is availability.
What if I want to cancel a day/booking?
You MUST notify us.
The easiest and best solution is to cancel the day on your parent portal which will automatically update our register.
If for any reason this is not possible please let us know by either phone or email. Alternatively pass on the message if you are collecting them from school.
If we are not notified we will have to phone you to confirm the reason for the absence.
Can someone else pick my child up?
Yes, provided you have included them on your registration form. If we have not seen them before they will need the password on your account.
If someone arrives and does not know the password we will confirm their identity on the with a form of ID that matches the registration form.
If they are not on the registration form we will have to call an authorised and known collector to confirm the collection.
How do I book?
You can book by navigating to the ‘book now’ page on our website and clicking the ‘book now’ button which will take you to the login page. You can also use the link kidschoice.magicbooking.co.uk
Once you have done this you should see the option to sign up below the account login section. Here you will be asked some details and provide your email address which will be used to send you a confirmation email. Once you have received this you can register your children and make your booking.
You are able to book any session right up until the time that it starts.
Can I book different days each week?
Absolutely, you will have the option when you book to select the days each week that you would like.
Can I add extra days to an existing booking?
Yes, this can all be done within your account.
Can I book ad hoc days?
Yes, when you go to book you will have the option to tick a box marked ad hoc days. From here you can select certain days you want your child/children booked in.
How can I pay?
Credit/Debit Card: All card types accepted and paid through our online system.
You can pay by card all in one go or if your booking is over two months or more you will have the option to pay in instalments.
Childcare Vouchers: We can accept all childcare vouchers however if yours is not in the below table please contact us and we will sign up.
Edenred – P21272101
Kiddivouchers – *
Busy Bees – *
Computershare – 0026535003
NW Brown – *
Sodexo – 907900
* If there is no URN, please use our setting’s Ofsted registration number (2576101) or setting postcode (SG8 7SL)
Tax Free Childcare
Before you pay using tax-free childcare, please email firstname.lastname@example.org with your reference number so we can link the payments to your account.
We do not accept cash payments.
Do I have to pay all at once?
You will have the option of spreading your payments monthly across the duration of your booking if it covers a period of more than two months. The first instalment must be paid upon booking and the following monthly instalments will be set by the system and can be on a date that is convenient for you.
Can I use multiple payment methods?
Yes, you can pay part of the cost with childcare vouchers and the remainder by card.
How does invoicing work?
Invoices are generated around the middle of the month and must be paid by the beginning of the next month.
Do I get charged for late payments?
Yes, any late payments come with a fixed fee. You will receive payment reminders to minimise the chance of ever getting a late payment penalty.
Any overdue payment will automatically receive a 10% extra charge.
If you have trouble meeting payments this should be discussed with management at the earliest possible stage.
Do I get charged for picking up my child late?
Only if you have not notified us and it is becoming a common occurrence. If you are late more than once a week you will be charged a flat rate of £10.00. This charge will be applied from 6.05pm.
If you are later than 6.20pm and we cannot contact you, we will inform the police immediately.
What is the cancellation policy?
You will receive a credit for any sessions cancelled a month in advance.
What is MagicBooking and how do I use it?
Magicbooking is the online system for managing your payments to Kids Choice Ltd.
You will need to:
- Create an account (confirm your email address)
- Add/register your children (each child seperately)
- Book your sessions.
- Decide how you want to pay.
Once you have logged in you can navigate to the ‘HELP’ section if you get stuck. There are useful videos to show you how to set up and manage your account.
How do I book for holiday club?
Please book by visiting kids choice.magicbooking.co.uk
Holiday Club Payment options?
You have the option of paying by card or by childcare voucher.
What does my child need to bring to Holiday Club?
Please ensure your child has a morning and afternoon snack as well as lunch. They should arrive having already eaten breakfast too as we do not provide this.
Please make sure they also have a water bottle, appropriate clothes for the weather and sun cream. Children are likely to do sports activities so clothes suitable for this are recommended.
What does a typical day at holiday club look like?
Holiday Club timetable:
8am – 10am – Free play – arrival of children
10am – small snack from home
10am – 11am – first activity
11am – 12pm – Free play
12pm – 1pm – Lunch
1pm – 2pm – Free play
2pm – 3pm – Second activity
3pm – small snack
3pm – 4pm – 3rd activity
4pm – 5pm – 4th activity
5pm-6pm – Games until hometime.