Click on one of the headings below to see the drop down of FAQ’S for that topic.
How do I apply for a place?
You need to register your children via kidschoice.magicbooking.co.uk. Once registered you can then book a place if there is availability.
What if I want to cancel a day/booking?
You MUST notify us.
The easiest and best solution is to cancel the day on your parent portal which will automatically update our register.
If for any reason this is not possible please let us know by either phone or email. Alternatively pass on the message if you are collecting them from school.
If we are not notified we will have to phone you to confirm the reason for the absence.
Can someone else pick my child up?
Yes, provided you have included them on your registration form. If we have not seen them before they will need the password on your account.
If someone arrives and does not know the password we will confirm their identity on the with a form of ID that matches the registration form.
If they are not on the registration form we will have to call an authorised and known collector to confirm the collection.
How do I book?
You can book by navigating to the ‘book now’ page on our website and clicking the ‘book now’ button which will take you to the login page. You can also use the link kidschoice.magicbooking.co.uk
Once you have done this you should see the option to sign up below the account login section. Here you will be asked some details and provide your email address which will be used to send you a confirmation email. Once you have received this you can register your children and make your booking.
You are able to book any session up until one and a half hours before it starts.
Can I book different days each week?
Absolutely, you will have the option when you book to select the days each week that you would like.
Can I add extra days to an existing booking?
Yes, this can all be done within your account.
Can I book ad hoc days?
Yes, when you go to book you will have the option to tick a box marked ad hoc days. From here you can select certain days you want your child/children booked in.
How can I pay?
Credit/Debit Card: All card types accepted and paid through our online system.
You can pay by card all in one go or if your booking is over two months or more you will have the option to pay in instalments.
Childcare Vouchers: We can accept all childcare vouchers however if yours is not in the below table please contact us and we will sign up.
Edenred – Fowlmere – P21272101| Pathfinder – P21330348
Care -4 – Fowlmere parents need 37750230 | Pathfinder parents need 50685000
Kiddivouchers – *
Busy Bees – Please contact your childcare voucher company and request to add us.
Fair Care – KIDC0822 parents for The Pathfinder School | KIDS0121 for parents for Fowlmere
Computershare – 0026535003
NW Brown – *
Sodexo – Fowlmere – 907900 | Pathfinder – 916305
* If there is no URN, please use our setting’s Ofsted registration number (2576101) or setting postcode (SG8 7SL)
Tax Free Childcare
Before you pay using tax-free childcare, please email firstname.lastname@example.org with your reference number so we can link the payments to your account.
We do not accept cash payments.
Do I have to pay all at once?
You will have the option of spreading your payments monthly across the duration of your booking if it covers a period of more than two months. The first instalment must be paid upon booking and the following monthly instalments will be set by the system and can be on a date that is convenient for you.
Can I use multiple payment methods?
Yes, you can pay part of the cost with childcare vouchers and the remainder by card.
How does invoicing work?
Invoices are generated automatically when you book in and the due date for payments is either immediately or on a date you set if your using TFC or childcare vouchers.
Do I get charged for late payments?
Yes, any late payments come with a fixed fee. You will receive payment reminders to minimise the chance of ever getting a late payment penalty.
Any overdue payment will automatically receive a £20 charge if not received two days after the due date. This is followed by a £50 charge 4 days after the due date before your Childs place is withdrawn and you will be banned from booking in.
If you have trouble meeting payments this should be discussed with management at the earliest possible stage.
Do I get charged for picking up my child late?
This is up to the managers discretion and is based on frequency in most cases. We charge a rate of £1 per minute after 6pm
If you are later than 6.15pm and we cannot contact you, we will inform the police immediately.
What is the cancellation policy?
You will receive a credit for any sessions cancelled with at least 48 hours notice.
What is MagicBooking and how do I use it?
Magicbooking is the online system for managing your payments to Kids Choice Ltd.
You will need to:
- Create an account (confirm your email address)
- Add/register your children (each child seperately)
- Book your sessions.
- Decide how you want to pay.
Once you have logged in you can navigate to the ‘HELP’ section if you get stuck. There are useful videos to show you how to set up and manage your account.
How do I book for holiday club?
Please book by visiting kidschoice.magicbooking.co.uk
Holiday Club Payment options?
You have the option of paying by card or by childcare voucher.
What does my child need to bring to Holiday Club?
Please ensure your child has a morning and afternoon snack as well as lunch. They should arrive having already eaten breakfast too as we do not provide this.
Please make sure they also have a water bottle, appropriate clothes for the weather and sun cream. Children are likely to do sports activities so clothes suitable for this are recommended.
What does a typical day at holiday club look like?
Holiday Club timetable:
8am – 10am – Free play – arrival of children
10am – small snack from home
10am – 11am – first activity
11am – 12pm – Free play
12pm – 1pm – Lunch
1pm – 2pm – Free play
2pm – 3pm – Second activity
3pm – small snack from home
3pm – 4pm – 3rd activity
4pm – 5pm – 4th activity
5pm-6pm – Games until hometime.
If your child has special educational needs (SEN) then please contact us. We can then discuss with you how the setting will be able to meet your childs needs.
If your child will be starting reception in the new academic year then they will be in the Early Years Foundation Stage (EYFS). To ensure your child is well prepared and their development continues at a good pace we have some procedures in place.
We will ask you to fill out an ‘All about me’ form for your child so we get to know them before they first attend. We will then observe their development over time taking into account the seven different areas of learning and development. In addition to this they will be assigned a key worker of whom will ensure they settle in well and answer any questions you may have regarding their individual needs.
- Communication and language development
- Physical development
- Personal, social, and emotional development
- Literacy development
- Understanding the world
- Expressive arts and design
Based off this we may make notes and discuss these with their class teacher and you as parents or carers to ensure we are supporting them effectively and consistently.